Urgently Required Sales Manager / Sales Head Dubai

10 - 20 Years
Dubai

Job Description

MANAGING 24x7 GRIEVANCE HELPLINE
Ensure standard operating procedures (SOP) are strict followed.
Resource planning by using effective call Centre strategies and operational expertise.
Ensure quality compliance and constant improvement by random call quality check to improve call quality, minimize errors and track operator performance
Handling the most complex grievant complaints or enquiries
Organizing shift patterns and the number of staff required to meet demand
Communicate with employers, supervisors and other relevant stakeholders to resolve grievant issues.
Ensure timely respond to queries received through email, WhatsApp and social media
Supervise legal, financial and personal counseling sessions

TEAM MANAGEMENT
Leading from the front, mentoring and nurturing a strong performing team.
Reviewing team performance identifying training needs and perform training through demonstrations and role plays.
Work on employee satisfaction and retention for higher performance.

RELATIONSHIP MANAGEMENT, FIELD OPERATION AND INDUSTRY LIAISON
Liaise with Embassy/ Consulate officers to gather information and resolve issues.
Organize and conduct weekly awareness camps in factories and labor camps on various issues.
Liaise with individuals and organizations for voluntary participation for legal, financial and personal counselling of grievant.
Liaise with exchange partners, corporates and industry bodies to improve performance.
Liaise with HR/ management of local companies, corporate and agencies to allow conducting awareness programs for Indian labor community in UAE.
Follow updates on rules, regulations and information about Immigration laws for foreign citizens in the UAE especially, Indian Nationals.
Communicate with local companies, corporate and agencies to organize awareness programs for Indian labor community in UAE.

DATABASE MANAGEMENT, KNOWLEDGE SHARING, MIS AND REPORTING
Tracking updates and developments in UAE Labor & Immigration Laws
Maintaining up-to-date knowledge of developments and involvement in networks
Maintaining database and the performance levels of the Centre.
Preparing and updating monthly, quarterly & monthly performance reports.

COMMUNICATION, PROMOTION AND BRAND MANAGEMENT
Promote company brand locally and ensure its visibility within the territory.
Monitor presence in social media and increase viewership/ follower base.
Represent company on various forums, events, industry gatherings or community groups.
Manage relationships with local media to generate greater coverage for the company.
Respond to queries, expert advice sought from media agencies.
Respond to queries received through social media.

PROFITABILITY & BUSINESS MANAGEMENT

Complete P&L responsibility of the process.
Ensure to optomise existing resources and maximize profitability.
Promote cross selling of company services to NRIs.

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Channel Sales

Role:Sales / BD Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit Group is a leading e-Governance Service provider in India . Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance & Health Care verticals. Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million, this is increasing steadily year after year. The major services offered by Alankit Limited include TIN Facilitation Center & PAN Center, Authorised Person (AP) for National Insurance - policy Repository (NIR), Point of Service (POS) for National Skills Registry (NSR), Manpower Services, Facilitator for Atal Pension Yojana (APY), Business Correspondent (BC), UID Enrolment (Aadhaar), Aadhaar Seeding, Printing of PVC Aadhaar Card, National Distributor for Entrust Datacard Printers, Authentication User Agency (AUA), KYC User Agency (KUA), Distribution Agency for LED Bulbs, Scanning & Digitization of Medical Records- www.recordxpert.com, Online Pharmacy etc. With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country & presence in 3 overseas locations- London, Dubai & Singapore. With an existing customer base of over 20 Million, Alankit is consistently adding new lines of business as part of its diversification activities, without compromising with the core values & the basic philosophy of the Group.
View Contact Details+

Contact Company:Alankit limited

Email :anjanab@alankit.com,princec@alankit.com

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