Assistant Manager Required For Domestic/International BPO

from 3 to 6 year(s) of Experience
Delhi

Job Description

  • Oversight of outbound activities and processes and derivation and implementation of improved approaches.
  • Cooperation with the customer support team and provision of advice in sales related issues.
  • Work closely with the team, motivating and coaching them.
  • Communicates deadlines and sales goals to team members.
  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture.
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
  • Assists management with hiring processes and new team member training.

Required Candidate profile

  • International BPO Background is MUST, team handling of agents is mandatory
  • Team management experience
  • Leadership Skills, Strong Coaching and communication skills.
  • Minimum of 3 years' experience within a contact center environment as a Team leader.
  • Experience within customer services
  • Excellent leadership and communication skills
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.


Ultimately, you should lead by setting a good example and engage the team to achieve goals.      

Salary: INR 3,00,000 - 4,25,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit Group is a leading e-Governance Service provider in India . Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance & Health Care verticals. Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million, this is increasing steadily year after year.
The major services offered by Alankit Limited include TIN Facilitation Center & PAN Center, Authorised Person (AP) for National Insurance - policy Repository (NIR), Point of Service (POS) for National Skills Registry (NSR), Manpower Services, Facilitator for Atal Pension Yojana (APY), Business Correspondent (BC), UID Enrolment (Aadhaar), Aadhaar Seeding, Printing of PVC Aadhaar Card, National Distributor for Entrust Datacard Printers, Authentication User Agency (AUA), KYC User Agency (KUA), Distribution Agency for LED Bulbs, Scanning & Digitization of Medical Records- www.recordxpert.com, Online Pharmacy etc.
With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country & presence in 3 overseas locations- London, Dubai & Singapore. With an existing customer base of over 20 Million, Alankit is consistently adding new lines of business as part of its diversification activities, without compromising with the core values & the basic philosophy of the Group.
View Contact Details+

Recruiter Name:Mr. Prince chadha

Contact Company:Alankit limited

Telephone:+917290067785

Address :Alankit House, 4E/2 Jhandewalan Extension,, New Delhi, NEW DELHI, Delhi - 110055,India

Website:http://careers.alankit.com