Customer Care Executive – Team Leader ( Mumbai )

from 2 to 6 year(s) of Experience
Mumbai Suburbs, Mumbai

Job Description

Roles and Responsibilities



We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Description

  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Have experience of Inbound and Outbound call centre handling
  • Conducts team meetings to update members on best practices and continuing expectations
  • Has proven track record of meeting and exceeding sales target
  • Communicates deadlines and sales goals to team members
  • Delegating tasks and set deadlines for your internal team
  • Oversee day-to-day operation
  • Discover training needs and provide coaching
  • Ensures smooth interdepartmental coordination
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Recognize high performance and reward accomplishments


Required Candidate Profile

  • Has total experience of 3-4 years minimum
  • Has experience as TL on paper for at least 1-2 years in telesales
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Must be a Graduate from a recognized university  

Interested candidates can please share me their resume on monalit@alankit.com or call me 07290012329

Salary: INR 50,000 - 3,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit House, 4E/2 Jhandewalan Extension,, New Delhi, , NEW DELHI, Delhi, India

View Contact Details+

Contact Company:Alankit limited

Address:Alankit House, 4E/2 Jhandewalan Extension,, New Delhi, , NEW DELHI, Delhi, India