Customer Relationship Executive- Hyderabad

from 1 to 3 year(s) of Experience
Hyderabad

Job Description

Desired Candidate Profile


We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.


Job Description

Generate quality leads of company’s products through telephonic calling to new and existing clients of our company.
Make outbound customer calls to promote and sell a product or service.
Monitor competitors’ products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company’s policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.


Skill Set


Regional language proficiency
Experience of at least 6-12 months required in outbound telesales process
Possess good communication skills, both oral and written
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills


Work Location - Hyderabad

Interested candidates can share their resumes on kanikab@alankit.com or call on 9582200503

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit Group is a leading e-Governance Service provider in India . Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance & Health Care verticals. Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million, this is increasing steadily year after year. The major services offered by Alankit Limited include TIN Facilitation Center & PAN Center, Authorised Person (AP) for National Insurance - policy Repository (NIR), Point of Service (POS) for National Skills Registry (NSR), Manpower Services, Facilitator for Atal Pension Yojana (APY), Business Correspondent (BC), UID Enrolment (Aadhaar), Aadhaar Seeding, Printing of PVC Aadhaar Card, National Distributor for Entrust Datacard Printers, Authentication User Agency (AUA), KYC User Agency (KUA), Distribution Agency for LED Bulbs, Scanning & Digitization of Medical Records- www.recordxpert.com, Online Pharmacy etc. With it's Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country & presence in 3 overseas locations- London, Dubai & Singapore. With an existing customer base of over 20 Million, Alankit is consistently adding new lines of business as part of its diversification activities, without compromising with the core values & the basic philosophy of the Group.
View Contact Details+

Recruiter Name:kanika

Contact Company:Alankit limited

Telephone:9582200503

Reference Id:70

Website:http://careers.alankit.com