Field Response Officer

from 0 to 5 year(s) of Experience

Job Description

Working Experience:-

  • Experience in working at district/regional level in any of the Government or


  • Preferable if more than two years in the field with strong understanding on needs

of elders

  • Freshers are also welcome if found bright for not more than 25% of positions

Roles & Responsibilities:-

  • Interaction with elderly persons on helpline and support system.
  • Person is required to conduct awareness camps or meetings with all departments

to create safe and happy environment at all levels for elderly.

  • Coordination and advocacy with senior citizen associations and community

groups of expanding their services and supporting during abuse and rescue of

needy elderly.

  • Person will be required to provide physical support during abuse and rescue


  • Persons will be required to coordinate with concerned official or person to

support the elderly who ever calls to HELPLINE

  • Person will be required to interact and liaison with the government officials and

other stakeholders to resolve challenges faced by the elderly.

  • Person will be required to interact and liaison with resource persons and

resource organisations that can provide services to the elderly, assess them for

quality, enlist them as resource providers.

  • Person will be an important link between the contact center on one-hand and

elderly persons, community, NGOs, resource providers and Government

officials of concerned departments on the other hand.

  • Person is responsible for preparing all necessary documents related to rescue or

abuses cases.

  • Person is required to collect and share success stories, case studies or media

clippings for monthly report documentation.

  • Person is required to create awareness, strengthen youth groups and other

volunteer service groups to create abuse free environment for elderly.

  • The person required to contribute updating the information to knowledge bank

from time to time.

  • The person required to interact and guide old age home in charge and staff on

standards of old age home and elderly care.

  • The person required to educate the old age home staff in registering OAH to

senior citizen website and updating regularly whenever needed.

  • The person may identify and link with local sources to improve facilities and

infrastructure at old age homes with prior permission and approval from

reporting authority.

  • The person required to identify elder champions and youth groups at ground

level and refer them for strengthen towards elder care.

  • Person required to represent the organisation during professional events.
  • The person has to attend any other task assigned by the organizational reporting

authority based on the project demand.

Desired Candidate Profile :-

  • Excellent people skills
  • Empathy
  • Listening skills
  • Patient and politeness with elders
  • Relationship and rapport building
  • Ability to liaise with various departments of Government and NGOs
  • Closure orientation
  • Coordination skills
  • Fluency in English/Hindi and local language with excellent verbal and writing skills.

Salary: INR 1,75,000 - 2,50,000 PA.

Industry:NGO / Social Services / Regulators / Industry Associations

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit Limited is e-Governance Service Providers. The company is listed on leading exchanges of the country - the National Stock Exchange of India Limited (NSE) and Bombay Stock Exchange Limited (BSE). Alankit basically deals in e-Governance, Financial Services, Insurance and Healthcare services.

The government services provided by Alankit include New PAN Card and PAN Card Corrections, Business Correspondent for Kiosk Banking, GST Services to support business operations, NPS services, Aadhaar Services involving new enrolments and update of details of existing Aadhaar holders, E-filing of Income Tax Returns, NSR Registration, Smart Card Data Management Services and TAN Services.

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Contact Company:Alankit limited