Immediately Required Quality Analyst/ Senior Quality Analyst – Mumbai
Job Description
- Identify gaps and provide feedback & refresher sessions to agents to improve call quality
- Create audit reports and release weekly/monthly dashboards
- Organize Call Calibration Sessions
- Observe defects and correct on real time basis
- Must be able to plan & execute audits in accordance with the specified job requirements
- Must be able to escalate non-compliance with respective business unit head and share corrective action plan
- Identify training need indicators and work closely with trainers
- Act as a mentor for new hires and support them on floor as required
Required Candidate profile:-
- Minimum two years experience as a Quality Auditor
- Good Communication skill
- Proficiency in defect analysis and excel skills
- Minimum Graduate
Linguistic Proficiency:
- Marathi Language is must
Note:
Interested candidates can share their resume on monalit@alankit.com also can call or whatsapp your resume @ 7290012329.
Salary: Not Disclosed by Recruiter
Industry:Banking / Financial Services / Broking
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Key Skills
Education-
UG:Any Graduate - Any Specialization
PG:
Doctorate:
Company Profile
Alankit limited
About Company
Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.
Contact Company:Alankit limited