Immediately Required Quality Analyst/ Senior Quality Analyst – Mumbai

from 2 to 5 year(s) of Experience

Job Description

Job Description

  • Identify gaps and provide feedback & refresher sessions to agents to improve call quality
  • Create audit reports and release weekly/monthly dashboards
  • Organize Call Calibration Sessions
  • Observe defects and correct on real time basis
  • Must be able to plan & execute audits in accordance with the specified job requirements
  • Must be able to escalate non-compliance with respective business unit head and share corrective action plan
  • Identify training need indicators and work closely with trainers
  • Act as a mentor for new hires and support them on floor as required

Required Candidate profile:-

  • Minimum two years experience as a Quality Auditor
  • Good Communication skill
  • Proficiency in defect analysis and excel skills
  • Minimum Graduate

Linguistic Proficiency:

  • Marathi Language is must


Interested candidates can share their resume on also can call or whatsapp your resume @ 7290012329.

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Key Skills


UG:Any Graduate - Any Specialization



Company Profile

Alankit limited

About Company

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.

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Contact Company:Alankit limited