Immediately Requirement of Call Centre Head

From 8 to 13 year(s) of experience
₹ 8,00,000 - 11,00,000 P.A.

Job Description

Roles and Responsibilities

  • The person will be responsible for managing the operations and sales of the Call Centre.
  • Having experience into handle Govt. Projects or Liaoning with Govt departments.
  • Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.
  • Conducting combined and individual team meetings, review the work done by the teams.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Preparing reports and analyzing Call Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction..
  • Ensure daily, weekly and monthly reports through dashboard
  • Plan and implement overall call strategy


Essential Requirements:-

  • Possess good communication skills, both oral and written
  • Ability to handle pressure and complete targets on monthly basis.
  • Have a good positive attitude-should be committed to the work.
  • BPO/Call Center experience preferable
  • Perform other duties as assigned.

Interested candidate can share their resume at ektam@alankit.com or contact us on 7290012324.

Role:Business Development Manager (BDM)

Salary: 8,00,000 - 11,00,000 P.A.

Industry:Banking

Functional Area:Sales & Business Development

Role Category:BD / Pre Sales

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Alankit limited

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.

Company Info
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Contact Company:Alankit limited

Address:ALANKIT HOUSE, 4E/2, JHANDEWALAN EXTN., NEW DELHI