Roles and Responsibilities
Fresher - Customer Relationship Executive - Jaipur
Desired Candidate Profile
We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Generate quality leads of company’s products through telephonic calling to new and existing clients of our company.Make outbound customer calls to promote and sell a product or service.
Monitor competitors’ products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company’s policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Regional language proficiency
Experience of at least 0-12 months required in outbound telesales process
Possess good communication skills, both oral and written
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills
Work Location - Jaipur
Interested candidates can share their resumes on email@example.com or call on 9582200503
- Contact Company: Alankit limited
Contact Person: kanika
Company Website: http://careers.alankit.com
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Sharjah,Singapore and Dubai.
Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million which is increasing steadily year after year.
For more queries you can visit our website www.alankit.com
Website : http://careers.alankit.com
Contact Person : Ms. Kanika
Phone Number : 9582200503
Contact Company:Alankit limited
Address:Alankit Assignments Limited 201-203, 2nd Floor, K. J. City Tower, Ashok Marg, C-Scheme, Jaipur-302001