Opening For Fresher – Jaipur (Customer Care Executive)

from 0 to 1 year(s) of Experience
Jaipur

Job Description

Roles and Responsibilities



Fresher - Customer Relationship Executive - Jaipur


Desired Candidate Profile

We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Description
Generate quality leads of company’s products through telephonic calling to new and existing clients of our company.Make outbound customer calls to promote and sell a product or service.
Monitor competitors’ products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company’s policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.

Skill Set

Regional language proficiency
Experience of at least 0-12 months required in outbound telesales process
Possess good communication skills, both oral and written
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills

Work Location - Jaipur

Interested candidates can share their resumes on kanikab@alankit.com or call on 9582200503


  • Contact Company: Alankit limited
    Contact Person: kanika
    Phone: 9582200503
    Company Website: http://careers.alankit.com


Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Other

Doctorate:Other Doctorate

Company Profile

Alankit limited

 

Alankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Sharjah,Singapore and Dubai.
Alankit is a professionally managed Group, led by a team of level headed personnel with outstanding managerial acumen. With a customer base of over 20 Million which is increasing steadily year after year.
For more queries you can visit our website www.alankit.com

Company Info

Website : http://careers.alankit.com

Contact Person : Ms. Kanika

Phone Number : 9582200503

View Contact Details+

Contact Company:Alankit limited

Address:Alankit Assignments Limited 201-203, 2nd Floor, K. J. City Tower, Ashok Marg, C-Scheme, Jaipur-302001