Urgently Required Call Officers- Guwahati

Qualification Required - Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social work

Roles and Responsibilities :-

• Person will be responsible for attending the calls made to the helpline number
• Person will be responsible to quickly assess the genuine/serviceable calls.
• Person will be responsible for responding to the calls made by the elderly to the helpline number.
• Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
• Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline
• Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
• Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
• Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
• Person will be required to generate necessary reports and case studies regarding the calls
  

Work Experience :-

• Experience in working at any of the response systems/ health emergency connect centre/other connect centre
• 3 years, preferably counselling experience or working with the elderly
• Freshers are also welcome if found bright for not more than 50% of positions
  

Skills Required:

• Excellent communication skills
• Counselling
• Telephone etiquette
• Empathy
• Listening skills
• Patience and politeness with elderly persons
• Decision making
• Relationship building
• Fluency in English, Language of the state and Hindi