Urgently Required Call Officers- Guwahati

from 3 to 6 year(s) of Experience

Job Description


Qualification Required - Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social work


Roles and Responsibilities :-


  • Person will be responsible for attending the calls made to the helpline number
  • Person will be responsible to quickly assess the genuine/serviceable calls.
  • Person will be responsible for responding to the calls made by the elderly to the helpline number.
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline
  • Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
  • Person will be required, wherever necessary, to coordinate with the field teams where actions are required to be taken on the ground and follow up for closure of action.
  • Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
  • Person will be required to generate necessary reports and case studies regarding the calls

Work Experience :-


  • Experience in working at any of the response systems/ health emergency connect centre/other connect centre
  • 3 years, preferably counselling experience or working with the elderly
  • Freshers are also welcome if found bright for not more than 50% of positions

Skills Required:


  • Excellent communication skills
  • Counselling
  • Telephone etiquette
  • Empathy
  • Listening skills
  • Patience and politeness with elderly persons
  • Decision making
  • Relationship building
  • Fluency in English, Language of the state and Hindi


Salary: INR 2,25,000 - 3,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Alankit limited

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.

View Contact Details+

Contact Company:Alankit limited

Address:4E/2,,,ALANKIT HOUSE,JHANDEWALAN EXTN., , , NEW DELHI, Delhi, India