Urgently Required Customer Support Executive Chat Process- Jhandewalan

from 1 to 4 year(s) of Experience
₹ 2,00,000 - 2,50,000 P.A.

Job Description

Job Description :-

  • Respond to customer queries in a timely and accurate way, via CHAT
  • Identify customers needs, clarify information and provide solutions
  • Maintain and update internal records for daily queries and escalation.
  • Record each concerns/leads on CRM software, as per companys policies and procedures and forward them to the respective department
  • Follow up with internal department for customer queries and complaints.

Essential Requirements:-

  • Only candidates having Chat handling experience can apply.
  • Should possess good written and problem-solving skills
  • Typing speed of atleast 30 words/minute
  • Hands-on experience in handling multiple chat heads (up to 5 chats) simultaneously.
  • Multi-tasking abilities
  • Have a good positive attitude-should be committed to the work.
  • Minimum Graduate
  • BPO/Call Center experience preferable

Interested candidates can share their resume on ratikas@alankit.com or WhatsApp at 7290012324 mentioning headline 'Chat Process"

Role:Associate/Senior Associate -(NonTechnical)

Salary: 2,00,000 - 2,50,000 P.A.


Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Employment Type:Full Time, Permanent


UG:Any Graduate in Any Specialization

PG:Any Postgraduate in Any Specialization


Company Profile

Alankit limited

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.
Company Info
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Contact Company:Alankit limited