Urgently Required Quality Auditor/ Senior Quality Auditor – Kolkata

from 2 to 5 year(s) of Experience

Job Description

Job description:

  • Identify gaps and provide feedback & refresher sessions to agents to improve call quality
  • Create audit reports and release weekly/monthly dashboards
  • Organize Call Calibration Sessions
  • Observe defects and correct on real time basis
  • Must be able to plan & execute audits in accordance with the specified job requirements
  • Must be able to escalate non-compliance with respective business unit head and share corrective action plan
  • Identify training need indicators and work closely with trainers
  • Act as a mentor for new hires and support them on floor as required

  • Linguistic Proficiency:

    Hindi, English, Bengali, Oriya, Assamese (at least two regional languages he/she should know)

    Required Candidate profile

    Basic Requirements:

  • Minimum two years’ experience as a Quality Auditor
  • Good Communication skill
  • Proficiency in defect analysis and excel skills
  • Minimum Graduate

  • Salary: INR 3,00,000 - 3,50,000 PA.

    Industry:Banking / Financial Services / Broking

    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Quality

    Role:Quality Assurance/Quality Control Manager

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above

    Company Profile

    Alankit limited

    Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.
    View Contact Details+

    Recruiter Name:Ms. Ratika

    Contact Company:Alankit limited