Urgently Required Team Leader – Guwahati

from 5 to 9 year(s) of Experience

Job Description

Roles and Responsibilities :-

  • The person will be responsible for managing the operations of the Connect Centre.
  • Hiring, training, coaching, and leading Connect Centre representatives as they provide support for customers.
  • Conducting combined and individual team meetings, review the work done by the teams.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Preparing reports and analyzing Connect Centre data to improve processes, ensure resources and properly allocated, and maximize efficiency and caller satisfaction.
  • Ensure working closely with Project Director, Team leads of Connect Centre &Program Manager (Field) for better results.
  • Ensure daily, weekly and monthly reports through dashboard
  • Plan and implement overall call strategy

Work Experience :-

  • Experience in working as Program Manager in any state-level programs not less than 2 years.
  • Proven experience as call centre manager or similar position for 5 years.
  • Experience of working in projects involving linkages with NGOs and government;
  • Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs.

Skills Required:

  • Fluency in English, Hindi and local language with excellent verbal and writing skills.
  • Proficient in MS Office and call centre equipment/software programs.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Strong communications and presentation skills.
  • Experience of quality reporting and documentation
  • Experience with training highly desirable.
  • Ability to travel frequently within the state.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

Salary: INR 5,00,000 - 6,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization, Any Postgraduate - Any Specialization

Company Profile

Alankit limited

Alankit Group is a conglomerate of 14 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it's Headquarter at Delhi, Alankit operates through a wide network of 22 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 4 overseas offices at London, Dubai and Singapore.

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Contact Company:Alankit limited